Updated for the 2021 buying season
We were commissioned by Super-Bee Truck Accessories to compile a list of the Top Ten Hoverboard Shops in Canada. But, the results might make you a bit nervous about buying a hoverboard online. There are many issues with finding a reputable online retailer, and this can make finding a quality online hoverboard shop a daunting prospect. But, there are a few shining stars. So, don’t give up hope of buying a quality hoverboard with good service online.
Background to our list
Over the past couple of years, the number of online stores from which you could buy a hoverboard in Canada has really grown. But, where you choose to shop can make the difference in getting bad customer service and a lemon of a hoverboard. There are a number of stores that offer excellent service with quality products, some that give very poor service and low-quality products, and some that just want your money and have no intention of ever shipping you the hoverboard that you ordered. This post is, therefore, intended to help you in the process of being extra vigilant in making the right choice.
Although this is not a complete list of all the online hoverboard stores in Canada, it is a good resource for checking out some of the more popular ones. We haven’t included mass merchandisers such as Amazon, BestBuy, Kijiji, and eBay as they are only vendors for other sellers and the ratings can vary widely depending on who actually ships the product to you. That being said, we can’t recommend any of the sellers on the mass merchandiser sites.
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Hoverboard Seats with Steering Wheel
Our Hoverboard Website Review Process
As part of the website review process, there are several aspects that we looked at in determining sites that you can choose from to buy a hoverboard in Canada. Unfortunately, some of the top-ranked sites do come with issues. But, because they are ranked high in search, we’ve included them here but with the relevant details that you can use to critically assess them.
We’ve tried to answer the following questions that will help you determine if you should buy from them:
1. How easily can you contact them?
Customer service is a big part of any business. So, you need to know whether you can phone them if you have a problem or question. If you can’t phone them, or can’t you visit them or contact them in any way, what happens if you have a problem with your order?
2. Do they have a retail storefront that you can visit?
While not a necessity since we are looking at buying hoverboards online, it is good to know whether these sellers have a location that local customers can visit. This also is a big advantage to their customer service rating.
3. What is their average review rating?
We looked at several customer rating websites which are primarily based on a scale of 1 to 5, with 1 being the lowest rating. Anything below 3.5 means that they are either selling junk or their customer service is very poor.
4. How long have they been in business?
Being a startup doesn’t make you a bad company. But, being in business for a long time means that you take care of your customers and sell quality products. It also helps to confirm the business longevity so as to make customers more confident in their choice of hoverboard shop.
So, now that you’ve seen our assessment criteria, here is the list of companies. You can jump ahead to the table on the top 10 hoverboard shops below that summarizes these 5 assessment points. But, you’re going to want to come back to the discussion on each site as it gives more details not covered in the table.
Related articles:
The Top 10 Hoverboard Sites in Canada?
Brents Cool Picks
This website is an offshoot of Super-Bee Truck Accessories, a company that has been in business for 25+ years. They import a lot of unique truck accessories from overseas so selling hoverboards seems to suit their business style.
Brent’s Cool Picks has a very good reputation with high trust and customer ratings. They also carry a variety of hoverboards.
2021 update; It looks like they have expanded their product lines but still keep all the Classic Hoverboard models, as well as eScooters and eBikes. Most of their hoverboards still come with the classic reliable aluminum wheels hubs and 36 volt 4.0 aHr batteries but they do offer their Economy model with plastic wheel hubs and a 24 volt battery.
Reviews:
Scamadviser Score: 100%
Facebook rating: 4.8 Stars
TrustPilot: 4.9 Stars
Google: 5 Stars
Website: brentscoolpicks.ca
GyroCopters
Based on the details available online, GyroCopters is the same company as IM Gadgets. We reached this conclusion as the GyroCopter website is forwarded to the IM Gadgets website. There is no direct opportunity to buy from Gyrocopters.
2021 update; it appears that all of their hoverboards are now the economy style with the plastic wheel hubs, and the fact that they are not listing the battery voltage would make me believe that they are now using the cheaper 24 volt batteries. They are also advertising a run time of “Up to 60 minutes” which means they are using low capacity batteries.
Reviews:
Scamadviser Score: 10%, ouch
Facebook rating: 2.9 Stars based on 21 reviews
Trustpilot: No reviews
Sitejabber; No reviews
Website: gyrocopters.ca
SmartWheel
Looks to be a very safe place to buy a hoverboard based on the Scamadviser ratings and it seems to have a good reputation with the Better Business Bureau. The only concern we have is the lack of customer ratings, but this could also be a good sign as disgruntled customers will be quick to make their feelings known.
2021 update; Their website now lists a lot of other mobility products which is a good sign of a stable company. Most of their hoverboards now use the plastic wheels (easily identified by the fact that the wheels are lighted) but they seem to have stayed with the 36 volt batteries but only in a 2.2 aHr capacity which is half of what classic hoverboards normally have.
Reviews:
Scamadviser Score: 86%
Facebook rating: 4.5 Stars
Trustpilot: No reviews
Sitejabber; No reviews
Website: smartwheel.ca
Hoverboards Online
This is also the website of Super-Bee Truck Accessories, a Canadian-owned company that is a truck accessory supplier with a long history and good reputation. It had a very high trust rating online and considered a safe site to buy from. You can also sign up to their mailing list to receive discounts on items from their online store.
2021 update; It doesn’t look like much has changed, still all the Classic hoverboards and a few eScooters. The aluminum wheels and 36 volt 4.0 aHr batteries, which used to be the industry standard, are what they are still using. I guess if you have a good product to sell don’t change it.
Reviews:
Scamadviser Score: 100%
Facebook rating: 4.5 Stars
Trustpilot: 4.3 stars
Sitejabber; No reviews
Website: hoverboardsonline.ca
King Power Boards
The site is hosted on Shopify which is a simple to use online website builder allowing virtually anybody to build a quality website. Low number of complaints online. Check out their reviews for yourself before you a purchase.
2021 update; Just one more company that has switched their hoverboards over to the cheaper models with plastic wheels and 24 volt batteries. Also, every model that I checked on shows that the are “Sold Out” No mention of any new stock on the way so I would guess they may be out of the hoverboard business.
Reviews:
Scamadviser Score: 76%
Facebook rating: Reviews hidden (not a good indicator of customer service)
Trustpilot: No Reviews
Sitejabber: No reviews
Website: kingpowerboards.ca
IM Gadgets
IM Gadgets appears to be an outlet for the GyroCopter brand of hoverboards and other electronics. The Gyrocopter website will forward to this site when you put in GyroCopter website.
2021 update; From the appearance of their product line it looks like they are switching to cheaper built hoverboards but with the “App” function. Plastic wheel hubs and low capacity batteries are what they are using across the product line. I guess that’s OK if you want a disposable product.
Reviews:
Scamadviser Score: 10%
Facebook rating: 2.9 stars
Trustpilot: No reviews
Sitejabber: No reviews
Website: imgadgets.com
Hoverboard Online
Update 2020-10-27 – This site now forwards to hoverboardsonline.ca
Website: hoverboardonline.ca
Wow Hoverboard
Appears to be a legitimate store but there are some complaints. Most of the complaints appear to be the lack of customer service from the site. Very few reviews and a low rating where there are reviews.
2021 update; They have a good selection of both the Classic Styles as well as the newer cheaper models with plastic wheel hubs. They even still have the Lambo hoverboard models which were discontinued several years ago. It’s hard to say if they are old stock or if they are still ordering them.
Reviews:
Scamadviser Score: 10%
Facebook rating: 1 Star
Trustpilot: No reviews
Sitejabber: No reviews
Website: wowhoverboard.com
Wheelster
Wheelster is a company that has a fair reputation. It looks to be privately owned and operated. Payments can only be made by PayPal which could pose a challenge for buying a hoverboard if you’re not a PayPal user. They do list a phone number but no physical address which quite often means that they do not have a retail location.
2021 update; They are keeping all the Classic styles of hoverboards, it looks like they are mainly service the Quebec area. Website is not that up to date as they are listing some products become available “back in stock March 2021” This makes me concerned if their inventory is accurate or if you order one will they then tell you they don’t have stock.
Reviews:
Scamadviser Score: 100%
Facebook rating: Reviews are hidden
TrustPilot: 4.6 Stars, 18 reviews
Sitejabber: 4.5 Stars
Website: wheelster.com
Hoverhub
2021 update; Website is not active.
Roverboards.com
2021 update; Website is not active
And the new additions for 2021
Hoverstore.com
They list a varied selection of different hoverboard models, in fact, they have some I’ve never seen anywhere else. Everything from cheap plastic wheel ones to the Hummer style ones. But with no reviews you kind of have to take your chances with their customer service and quality. They do list their physical address and a phone number but Google maps shows a different business at that location.
Reviews:
Scamadviser Score: 74%, no reviews
Facebook rating: 3 stars, 2 reviews
TrustPilot: No reviews
Sitejabber: No reviews
Website: hoverstore.com
Xprit.com
With a large selection listed they appear to offer both the cheaper models as well as some that they list as “Premium” models. One thing that strikes me as odd is that most of their hoverboards list a top speed of 9 km/hr which is the spec for the cheaper models but they are listing their premium models with that same spec. They are also listing a low “Maximum weight” which tells me they are using the light duty frames. Those facts along with their being no reviews (other than posted on their website which makes them easy to manipulate) means you are buying from them as a “Buyer beware” situation. They do list a physical address as well as a phone number.
Reviews:
Scamadviser Score: 74%, no reviews
Facebook rating: Not found
TrustPilot: No reviews
Sitejabber: No reviews
Website: xprit.com
Hoverbird.ca
The website says they are based in Calgary, Alberta although they don’t list a physical address. They list several models but they all appear to have the cheaper plastic wheel hubs. The website has a lot of dead links which can be an indicator of a fly-by-night company. The also make some factually inaccurate statements such as “600W 4aH” Well wattage is the motors and amperage is the batteries so which are they describing?
Reviews:
Scamadviser Score: 75%, no reviews
Facebook rating: Not found
TrustPilot: No reviews
Sitejabber: No reviews
Website: hoverbird.ca
Buying online from mass retailers
As we noted, this post won’t be comparing major website retailers like Amazon, E-Bay, BestBuy or other mass retailers. These sites have built quality reputations for themselves, but they do not own the inventory. When you buy from a mass retailer, you are generally sure to get a product or else you can report it and get your money back. The downfall is that you don’t know who you are actually buying it from or their reputation. Also, a lot of sellers who use these retail sites to sell their hoverboards do not have detailed information about their stores and can be difficult to contact.
We’ve had consumers tell us stories about orders placed on these mass retail websites and 2 months later they haven’t received the order. These orders were supposed to be gifts but were too late. So, while these mass retailers are an option, you need to exercise caution because the websites don’t own the inventory – the sellers listed on the sites do, or at least are responsible for completing the sale.
So, what should you do?
We’ve given you enough information to get started on assessing these hoverboard shops in Canada on your own. Now that you’ve gone through the most popular websites to buy hoverboards online, it’s time to go ahead and make your choice.
Shop Hummer Hoverboards for Off Road Fun
And to end this post, just a few interesting links that I found on Google while researching
A Better Business Bureau report on a hoverboard company
https://www.bbb.org/us/wi/appleton/profile/hoverboards/hoverboardscom-0694-1000027969/complaints
TrustPilot Reviews for a Canadian Company
https://ca.trustpilot.com/review/hoverhub.ca
A Yelp Review for a Canadian Company
